Terms of Service

Last updated: September 23, 2026

These Terms of Service ("Terms") govern your use of servecleaning.com and residential cleaning services coordinated by Serve Home Cleaning ("Serve," "we," "us"). By submitting a service request, approving a booking or payment, or directing an authorized agent to do so for you, you agree to these Terms.

1. Who may use Serve

You must be at least 18 years old and able to enter into a binding agreement. You must have authority to request service at the property and to give any access instructions you provide. If you submit a request for another person or property, you represent that you are authorized to do so.

2. Quotes and service details

Quotes are based on the information submitted about the property and requested service, including location, home size, condition, frequency, add-ons, parking, and access. You are responsible for reviewing that information and correcting material errors before you approve a booking.

If the property or requested work materially differs from the submitted information, Serve or the assigned service partner may pause the work and propose an updated scope, schedule, or price. No additional charge will be made without your approval. Published prices and estimates do not guarantee availability.

3. Service requests and confirmation

Submitting a request reserves the selected time or records your timing preference, but it does not by itself mean that a service partner has accepted the job. A booking is confirmed only when Serve tells you that a service partner has accepted it and the service date or arrival window has been agreed. Serve may contact you when a requested time is unavailable or more information is needed.

You may review current booking information through the protected customer link Serve sends to you. Keep that link private and tell us promptly if you believe somebody else has accessed it.

4. Using an AI agent or other authorized service

You may ask an AI agent, assistant, or other third-party service to interact with Serve on your behalf. A request received through a supported connector, your protected booking link, or another reasonably authenticated channel may be treated as your request when you authorized that agent or service.

• You are responsible for the instructions and property information you give the agent and for reviewing material details before approval.
• Submitting a booking, changing or cancelling a booking, and authorizing a payment may require your express confirmation. An agent cannot bypass a required confirmation.
• Serve may pause or refuse an automated request that appears unauthorized, inconsistent, unsafe, duplicative, or technically abusive.
• The agent provider is a separate service with its own terms and privacy practices. Serve is responsible for information after Serve receives it, as described in our Privacy Policy, but not for how an independent agent interprets your instructions or handles data before sending it to Serve.

5. Payment authorization and charges

When payment is requested, Serve may place an authorization hold for the full quoted amount. A hold reserves funds but is not a completed charge. Serve captures the amount only after a service partner accepts the job. Your bank or card issuer controls how a hold appears and how long a released hold takes to disappear.

If no service partner accepts the job, or if you cancel before the authorization is captured, Serve will not capture it and will release or void the hold. If Serve cancels a service after capturing payment and no service was performed, Serve will refund the captured amount for that service. Any different payment or cancellation term for a particular booking must be clearly disclosed before you approve that booking.

Choosing a recurring frequency does not authorize undisclosed charges. The cadence, price, and any future payment approval required for a recurring plan will be presented through the booking flow or customer portal.

6. Changes, cancellations, and refunds

You may request a reschedule or cancellation through your customer booking page or by contacting Serve. Availability may limit replacement dates. If payment has already been captured, refund eligibility may depend on the timing of the request, work already performed, and any booking-specific term disclosed before approval. Nothing in these Terms limits a refund or other remedy required by applicable law.

7. Preparing the property

You agree to provide reasonably safe access to the property and to disclose conditions that could affect the service, including pets, pests, hazardous materials, active construction, unsafe utilities, or fragile and unusually valuable items. Secure cash, jewelry, confidential records, weapons, medications, and irreplaceable property before the visit. Serve or the service partner may decline or stop work when conditions are unsafe or materially outside the agreed scope.

Entry codes and access instructions should be provided only through the protected method Serve designates. Do not put sensitive access information in public messages or links.

8. Service partners

Serve coordinates cleaning through established local service companies. The assigned service company controls how it performs the accepted cleaning, subject to the agreed scope and applicable law. Serve remains responsible for the commitments Serve makes directly in these Terms and for its own booking, payment, and support systems.

9. Photos, instructions, and service records

You may optionally provide room photos and written instructions to help prepare for a visit. Do not upload unlawful material or content you lack permission to share. Service partners may provide completion photos and job notes for quality and service records. Our Privacy Policy explains how booking information and photos are stored and shared.

10. Communications

Serve may send transactional email about a request or booking. Text messages are optional and require the separate consent shown in the booking flow. Text-message terms, opt-out instructions, frequency, and carrier disclosures are in our SMS Terms & Conditions.

11. Acceptable use

You may not misuse Serve's site, connector, protected links, or systems; attempt to access another person's booking; submit false or fraudulent requests; interfere with security or availability; scrape protected information; or use automated access outside a supported connector or documented interface. Serve may restrict access needed to protect customers, service partners, and its systems.

12. Site availability and consumer rights

Serve works to keep its site, quotes, schedules, and booking tools accurate and available, but online systems can be interrupted and availability can change. Except where Serve makes a specific written commitment, the site and connector are provided on an as-available basis.

These Terms do not waive rights or remedies that cannot be waived under applicable law, including rights under the Massachusetts Consumer Protection Act, Massachusetts General Laws Chapter 93A. Nothing here excludes liability for fraud, willful misconduct, personal injury caused by negligence, or any other liability that the law does not allow us to exclude.

13. Changes to these Terms

We may update these Terms as Serve and its supported integrations change. The updated date will appear at the top. A material change will apply prospectively and will not replace a booking-specific term you already accepted unless you agree to the change or applicable law requires it.

14. Governing law and severability

Massachusetts law governs these Terms to the extent permitted by law. If a provision is unenforceable, the remaining provisions continue in effect. These Terms, the booking details you approve, and any booking-specific written terms form the agreement for the service.

15. Contact us

Questions, cancellations, or service concerns can be sent to:

Serve Home Cleaning — Greater Boston, Massachusetts
Email: management@servecos.com
Phone: (617) 804-7201